My Account

E1 Visa® Prepaid Card Fees:


All fee amounts will be withdrawn from your Card Account and will be assessed as long as there is a remaining balance on your Card Account, except where prohibited by law.  Anytime your remaining Card Account balance is less than the fee amount being assessed, the balance of your Card Account will be applied to the fee amount.

You have the opportunity to receive a personalized Card.  You will be mailed a personalized Card within seven to ten (7 – 10) business days after you have either requested a personalized Card (by calling customer service at 1-866-331-8756 or by going online at or you have loaded funds to your Card via direct deposit (excluding any direct deposit made as a result of a federal or state tax refund or any bank product associated with a federal or state refund, whether they be a loan based on your refund or funds originating from a tax refund) or via a participating load network.